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Business Policies

Customer Pick-Up (CPU)

  • All orders must be placed in advance. Customers can request Customer Pick-up the same day (2 – 4 hours notice) for in-stock items.
  • $25.00 minimum order is required.
  • Customer Pick-up hours: 8:00 am to 4:00 pm Monday – Friday
  • Orders after 1 pm CST will be ready the following business day.

Business Delivery Policy In San Antonio

  • All Orders under $250.00 will include a delivery or freight charge. Best method of shipping will be determined based on size of order and location.
  • Same Day (Hot Shot) Delivery can be requested for $25.00 (if drivers are available).
  • Orders after 12 pm CST will be delivered within 2 business days (if available). 

Business Shipping Policy Outside of San Antonio but within Texas

  • Discounted delivery for orders over $500.00 (excluding heavy and oversized items such as: nutritional formulas, diapers, solutions, and some equipment).
  • Freight charges will be determined at the time the order is placed.
  • Overnight or next day shipping is available with those charges added to your invoice.
    Call customer service (210) 366-1230 for any applicable freight charges.
  • Orders placed by 12 pm CST will ship the same day.

Business Shipping Policy Outside of Texas

  • Discounted delivery for orders over $1,000.00 (excluding heavy and oversized items such as: nutritional formulas, diapers, solutions, and some equipment).
  • Freight charges will be determined at the time the order is placed.
  • Orders placed by 12 pm CST will ship the same day.

Cold Chain Items

  • Cold chain refers to the process of transporting and storing products within a specific temperature range, safeguarding their integrity from production to delivery.  All cold chain items require special handling to preserve their quality and safety.
    • All shipped cold chain items will incur an extra $25 charge.
    • All cold chain items are non-returnable unless there is an oversight by Medical Wholesale.
    • To guarantee required transport temperature cold chain items are only shipped Monday thru Thursday.

Return Policy

  • If a customer contacts Medical Wholesale within 30 days of the invoice date with a request for return, Medical Wholesale must determine if the product meets the requirements for returning for credit. The following are criteria for which a product is acceptable to return:
    • The customer ordered the wrong item*, ordered item and later found insurance company does not cover the item*, no longer needs item*, or ordered the wrong quantity*
    • The sales representative ordered the wrong item or quantity for the customer.
    • Customer states they did not order the item, received a different item, or different expiration date on item.
    • Shipping error.
    • Listing errors in third-party online portals.
  • Any customer error marked with an asterisk (*) is applicable to a 20% restock fee and shipping fees. Any errors made by Medical Wholesale are provided with a Return Merchandise Authorization (RMA) and Return Label.

Warranties

  • We honor all manufacturer warranties. Call us at (210) 366-1230 to help determine if an item is under warranty.

Legal & Privacy Policy

Terms and Conditions

By accessing this website, you the individual, must agree and accept these terms and conditions. Medical Wholesale has the full capability of performing any necessary changes or modifications as needed without any prior notification. All efforts are enforced to insure proper pricing of all items, however, we reserve the right to make price adjustments deemed necessary in reflection of all manufacturers’ increases. All contents produced in this website are solely for the consumer’s personal use as a website user and may not be resold or copied without written consent of Medical Wholesale. Improper use of the website may lead to proper legal action in accordance with the US law. Therefore with the acceptance of these terms, with the continuation of the use of this website, you agree to all modifications made as well thereafter.

Security

Medical Wholesale takes the necessary precautions and procedures to secure this site from unnecessary and unauthorized access by third parties. However, it is the user’s responsibility to keep all passwords and login information confidential.

Privacy Policy

Medical Wholesale strives to uphold private information as highly confidential. All information provided by the consumer is strictly voluntary and is used to administer business transactions provided by Medical Wholesale. All personal information will not, at any time, be disclosed to independent third party affiliates without your consent. Information may however be shared with our agents to provide you with the proper delivery of products requested. We reserve the right to deny any sale to any consumer for any reason.

How can we help you?

We are an authorized distributor for over 300 vendors, and have access to thousands of items. Contact us with any questions.