Customer Pick-Up (CPU)

• All orders must be placed in advance. Customers can request Customer Pick-up the same day (2 – 4 hours notice) for in-stock items.
• $25.00 minimum order is required.
• Customer Pick-up hours: 9:00 am to 4:00 pm Monday – Friday
• Orders after 1 pm CST will be ready the following business day.

Business Delivery Policy In San Antonio

• All Orders under $250.00 will include a delivery or freight charge. Best method of shipping will be determined based on size of order and location.
• Same Day (HotShot) Delivery can be requested for $25.00 (if drivers are available).
• Orders after 12 pm CST will be delivered within 2 business days (if available). 

Business Shipping Policy Outside of San Antonio but within Texas

• Discounted delivery for orders over $500.00 (excluding heavy and oversized items such as: nutritional formulas, diapers, solutions, and some equipment).
• Freight charges will be determined at the time the order is placed.
• Overnight or next day shipping is available with those charges added to your invoice.
  Call customer service (210) 366-1230 for any applicable freight charges.
• Orders placed by 12 pm CST will ship the same day.

Business Shipping Policy Outside of Texas

• Discounted delivery for orders over $1,000.00 (excluding heavy and oversized items such as: nutritional formulas, diapers, solutions, and some equipment).
• Freight charges will be determined at the time the order is placed.
• Orders placed by 12 pm CST will ship the same day.

Return Policy

• If a customer contacts MWI within 30 days of the invoice date with a request for return, MWI must determine if the product meets the requirements for returning for credit. The following are criteria for which a product is acceptable to return:
  • The customer ordered the wrong item*, ordered item and later found insurance company does not cover the item*, no longer needs item*, or ordered the wrong quantity*
  • The sales representative ordered the wrong item or quantity for the customer.
  • Customer states they did not order the item, received a different item, or different expiration date on item.
  • Shipping error.
  • Listing errors in third-party online portals.

• Any customer error marked with * is applicable to a 20% restock fee and shipping fees. Any errors made by MWI are provided with a Return Authorization and Return Label.

Warranties

We honor all manufacturer warranties. Call us at (210) 366-1230 to help determine if an item is under warranty.