Policies

Business Policies

Customer Pick-Up (CPU)

All orders must be placed in advance. Customers can request Customer Pick-up the same day (2 – 4 hours notice) for in-stock items.
$25.00 minimum order is required.
Customer Pick-up hours: 9:00 am to 4:00 pm Monday – Friday
Orders after 1 pm CST will be ready the following business day.

Business Delivery Policy In San Antonio

All Orders under $250.00 will include a delivery or freight charge. Best method of shipping will be determined based on size of order and location.
Same Day (HotShot) Delivery can be requested for $25.00 (if drivers are available).
Orders after 12 pm CST will be delivered within 2 business days (if available).

Business Shipping Policy Outside of San Antonio but within Texas

Discounted delivery for orders over $500.00 (excluding heavy and oversized items such as: nutritional formulas, diapers, solutions, and some equipment).
Freight charges will be determined at the time the order is placed.
Overnight or next day shipping is available with those charges added to your invoice.
Call customer service (210) 366-1230 for any applicable freight charges.
Orders placed by 12 pm CST will ship the same day.

Business Shipping Policy Outside of Texas

Discounted delivery for orders over $1,000.00 (excluding heavy and oversized items such as: nutritional formulas, diapers, solutions, and some equipment).
Freight charges will be determined at the time the order is placed.
Orders placed by 12 pm CST will ship the same day.

Return Policy

A full refund or exchange for all unopened resalable items will be issued if returned within 30 days from the purchase date. Items purchased over 30 days but not more than 60 days will incur a 25% re-stocking charge. No returns on merchandise purchased after 60 days. Shipping charges will not be reimbursed.
Special orders and personal care items are non-returnable.
Please call or email a customer service representative for approval and a Return Merchandise Authorization (RMA) prior to returning any merchandise.

Warranties

We honor all manufacturer warranties. Call us at (210) 366-1230 to help determine if an item is under warranty.

Legal & Privacy Policy

Terms and Conditions

By accessing this website, you the individual, must agree and accept these terms and conditions. MWI has the full capability of performing any necessary changes or modifications as needed without any prior notification. All efforts are enforced to insure proper pricing of all items, however, we reserve the right to make price adjustments deemed necessary in reflection of all manufacturers’ increases. All contents produced in this website are solely for the consumer’s personal use as a website user and may not be resold or copied without written consent of MWI. Improper use of the website may lead to proper legal action in accordance with the US law. Therefore with the acceptance of these terms, with the continuation of the use of this website, you agree to all modifications made as well thereafter.

Security

MWI takes the necessary precautions and procedures to secure this site from unnecessary and unauthorized access by third parties. However, it is the user’s responsibility to keep all passwords and login information confidential.

Privacy Policy

Medical Wholesale strives to uphold private information as highly confidential. All information provided by the consumer is strictly voluntary and is used to administer business transactions provided by MWI. All personal information will not, at any time, be disclosed to independent third party affiliates without your consent. Information may however be shared with our agents to provide you with the proper delivery of products requested. We reserve the right to deny any sale to any consumer for any reason.